Privacy Policy | ph78 Official Gaming Platform Philippines

Last Updated: 2026-08-22

Privacy at a Glance

  • What we collect: Identity, payment, and technical data needed for gaming and security.
  • Why we collect it: To manage your account, process transactions, and prevent fraud.
  • Who sees it: Only our internal team and trusted service providers; we never sell your data.
  • How long we keep it: For the life of your account and as required by Philippine law.
  • Your control: You can request data access or deletion through our support channels.

1. Introduction and Scope

This Privacy Policy explains how ph78 collects, uses, and protects your personal information when you use our website, mobile application, and associated services. By registering an account or using our platform, you agree to the practices described here.

This policy applies exclusively to the services provided by ph78. It does not apply to third-party websites, external payment portals, or affiliate links that you may visit after leaving our platform. We encourage you to review the privacy policies of any external sites you encounter.

2. Personal Information We Collect

To provide a secure and compliant gaming experience, we collect the following categories of data:

  • Account and Identity Data: Username, email address, date of birth, and contact details to establish your account.
  • Verification Documents: Identification papers provided during KYC (Know Your Customer) processes to confirm your age and identity.
  • Payment Data: Details required to process deposits and withdrawals via our partner payment providers.
  • Gaming and Transaction Activity: History of bets, wins, losses, and financial movements within the platform.
  • Technical Data: IP addresses, browser type, device identifiers, and operating system to ensure platform stability and security.
  • Support Communications: Records of your interactions with our support team via the available contact channels.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you provide during registration, profile updates, and verification.
  • Automated Collection: Data captured via cookies and server logs when you interact with our site or app.
  • Partner Service Providers: Information received from trusted third-party providers, such as payment processors and identity verification services.

4. Why We Use Your Data

Your data is processed for the following legitimate purposes:

  • Account Management: To create, maintain, and secure your user account.
  • Financial Transactions: To process deposits and withdrawals and prevent payment fraud.
  • Compliance: To verify your age and identity, ensuring you meet the legal requirements for gambling in the Philippines.
  • Security: To detect and prevent multi-accounting, money laundering, and other fraudulent activities.
  • Optimization: To personalize your experience and improve our platform's performance.
  • Legal Obligations: To fulfill requests from regulatory bodies as required by law.
  • Marketing: To send promotions and updates, but only if you have provided explicit consent.

5. When We Share Your Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Trusted partners who handle payment processing, identity verification, and technical infrastructure.
  • Legal Authorities: When required by applicable laws or to comply with a valid legal request from a regulatory agency.

6. How We Protect Your Data

We implement robust security measures to safeguard your information, including:

  • Encryption: Using industry-standard encryption for data in transit.
  • Access Control: Restricting internal access to personal data to only those employees whose roles require it.
  • Payment Isolation: Ensuring sensitive payment details are handled by specialized providers.
  • Monitoring: Continuous surveillance of our systems to detect and mitigate potential security threats.

7. Cookies and Tracking

We use cookies to enhance your user experience, remember your preferences, and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Access and Correction: The right to request a copy of your data or correct inaccuracies.
  • Deletion and Portability: The right to request the erasure of your data or its transfer to another service.
  • Objection and Withdrawal: The right to object to certain processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page. Note that we may be legally required to retain certain data even after account closure to comply with anti-money laundering (AML) and gaming regulations.

9. How Long We Retain Data

We retain your personal data for as long as your account is active. Following account closure, we will maintain your information for the period required by applicable law in the Philippines to fulfill legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately. Parents or guardians who suspect a minor is using our platform should report this via our Support page.

11. Cross-Border Transfers

Some of our service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transfer complies with applicable privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official contact methods listed on our Support page.